Return & Refund Policy – Beaded Necklace Products
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Item must be unused, unworn, and in original condition with all packaging intact.
- Proof of purchase (order ID or receipt) is required.
2. Non-Returnable Items
- Customized or personalized necklaces
- Items showing signs of wear, damage, or alteration
- Products returned without original packaging
3. Damaged or Defective Items
- If the product arrives damaged or defective, report it within 48 hours of delivery.
- Share clear photos or videos as proof for quick resolution.
4. Return Process
- Send a request with order details to: ski4gems@gmail.com
- After approval, return instructions will be provided.
- Customer is responsible for return shipping unless the item is defective or incorrect.
5. Refunds
- Refunds are processed after inspection of the returned item.
- Approved refunds will be issued to the original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable.
6. Exchanges
- Exchanges are allowed only for defective or incorrect items, subject to availability.
7. Cancellations
- Orders can be canceled only if they have not been shipped.
8. Important Notes
- Natural variations in beads (color, shape, texture) are normal and not considered defects.
- Delays caused by courier services are not eligible for refunds.
For any assistance, contact: ski4gems@gmail.com